Passengers will be able to use those tickets without charges for changing their flights until Oct. The airline, which operates its main hub at the Mexico City airport, has repeatedly apologized via messages on Twitter that its phone lines are full and asking people to be patient.Īeroméxico also issued a statement that all flights scheduled to and from the Mexico City airport between Sept. CDT, some customers say they are having a difficult time getting through to customer service agents to check on flights or re-schedule. While Aeroméxico announced via Twitter that it resumed “normal” operations at 5 p.m. Officials are working on affected areas in the terminals but noted on Twitter that this was not a safety risk to travelers. AICM said 180 flights on their way in and out of the Mexico City airport were affected by the temporary closure. While Aeropuerto Internacional de la Ciudad de México, or AICM, has since resumed service, dozens of flights operated by Aeroméxico, Copa, Delta, and WestJet have been canceled or delayed.
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